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When Cruise Excursions Go Wrong

Cruise lines and recreational activity providers market their products as gateways to fun and adventure, but when injury occurs, they will vigorously fight to avoid liability. But there are ways to overcome their defenses.

By Ira H. Leesfield and Leesfield & Partners Attorneys

Outdoor recreation is a titanic industry, enticing millions of people annually to travel close to home or pack their bags for a faraway adventure. Entrepreneurs across the world capitalize on their regions’ natural beauty and create exotic excursions to attract vacationers. Meanwhile, corporate powerhouses—major resorts and cruise lines—recognize the allure of exciting experiences in unfamiliar environments, and they aggressively advertise and oversee these adventures. But when tragedy strikes—such as jet ski crashes, scuba diving drowning, all-terrain vehicle accidents, etc.—the same tour operators and vacation providers who courted your client fervently try to avoid accountability.

When seeking justice for a client’s travel loss, you will encounter cunning and preemptive legal barricades. At first glance, these defenses may seem daunting—especially as you try to match resources with a corporate giant’s legal department. Know the specific issues to look for and liability theories to pursue to increase your likelihood of success.

Challenging Waiver and Release
In recreational outdoor activities, regardless of their nature or intensity, participants often are required to sign a waiver and release. This waiver usually is an exculpatory contract—it purports to relieve the vendor, in blanket fashion, from being sued for negligence for injuries a person sustained while participating in the activity. A waiver usually allows the provider to raise affirmative defenses such as express waiver and assumption of risk. If successful, these defenses result in the dismissal of the case, so finding a way to render the waiver unenforceable or immaterial must be your top priority.

While some jurisdictions have slightly different approaches to the waiver and release issue, the analysis generally focuses on three factors: whether the injury arises out of the activity and risks detailed in the contract, whether the parties’ intentions are expressed in clear and unambiguous language, and whether the waiver violates state law or public policy. The defendants in these cases almost always argue that the waiver justifies dismissing the case, so it is critical to study the waiver and formulate a plan of attack before filing suit.

You can explore several different approaches to render a release and waiver unenforceable. For example, if your client is injured by the defendant’s negligence per se, the waiver may be invalid. Negligence per se occurs when the defendant violates a specific statute that was enacted to prevent a particular injury to a particular class of persons. For example, when boat race organizers and Jet Ski renters failed to follow applicable boater safety statutes, waivers were held unenforceable.

Liability waivers also may be unenforceable when their language is ambiguous. The releasee must clearly and unequivocally intend to be relieved from liability, using language understandable to an ordinary and knowledgeable person—so participants knows what they contracted away. A Florida court held that a waiver was ambiguous when it used the word “activity”—described only as scuba diving and diving with compressed air—and did not identify the activities or risks associated with a more advanced shipwreck dive.

Conflicting provisions within a release may create ambiguity, rendering the waiver invalid. For example, a Florida court held a liability waiver unenforceable because one paragraph claimed to absolve the defendant of liability for any actions except those constituting gross negligence, while another claimed to release the defendant of any form of negligence, including gross negligence. Waivers like this routinely are thrown out. Additionally, many jurisdictions do not permit an exculpatory clause to relieve a party of liability for acts of gross negligence.

Finally, some jurisdictions are reluctant to enforce exculpatory clauses, finding that they run contrary to sound public policy because they relieve a party of its obligation to exercise due care. As a result, these liability waivers shift the risk of loss to the party least equipped to take necessary precautions to avoid loss. In these jurisdictions, a release and waiver will be strictly construed against the party claiming to be relieved of liability.

When representing families, a parent signing a release and waiver on behalf of a minor child generally does not preclude the child from making a claim. The release and waiver is not enforceable against the child even if it is enforceable against the parent. Keep in mind, the parent need not be named and a fiduciary can be substituted. For example, an adult fiduciary, or even a bank, may be named as the trustee for an action on behalf of the child, and serves as the guardian of the property. This exception reflects the state’s strong interest in protecting children, as it prevents parents from contracting away their children’s rights.

Cruise Line Liability
Cruise lines arrange possibly more excursions and outdoor activities than any other vacation providers worldwide. Like any other provider, a cruise line often may require a signed release and waiver before it sells an excursion. But cruise lines are bound by a statute that activity operators on land are not: 46 U.S.C. § 30509, which prohibits the operator of any passenger vessel that stops in at least one U.S. port from limiting its liability for personal injury or death caused by its negligence. Some courts have held that § 30509 forbids limiting or disclaiming liability arising from direct negligence, even if the alleged incident occurred onshore. Further, the assumption of risk defense is unavailable in maritime cases involving personal injury. If your client was injured onshore, consider whether the cruise line failed to warn your client of the condition that caused the injury. The cruise line’s online and hard-copy promotional materials are great evidentiary fodder.

The owner of a vessel traveling in navigable waters owes all passengers a duty of reasonable care. This duty requires the cruise line to warn passengers of dangers that exist on land if passengers are invited or reasonably expected to encounter those dangers—and, specifically, to warn of dangers it knows about but that would not be obvious to passengers. A cruise line is not relieved of the duty to warn merely because the plaintiff could have learned of the danger from an alternative source. For example, a plaintiff successfully stated a claim that his cruise line failed to warn that volcanic gases encountered on a hike were hazardous to his health, even though the tour operators or park service could have warned him.

Any cruise line, resort, or tour operator also can be held liable for engaging in misleading advertising or making negligent, material misrepresentations to the public. Misrepresentations are material if a person would not have participated in an activity without them, or attached importance to their existence or nonexistence when deciding on a choice of action. For example, a cruise line stated in pamphlets and on its website that it used the best transportation available at every port and that it recommended only operators it had investigated. After an open-air bus with plywood seats crashed during an excursion, a passenger pleaded sufficient facts to support a claim that the cruise line had misled her.

Agency and Vicarious Liability
Even if you cannot establish that a cruise line was directly negligent, you can still use agency doctrine to hold the cruise line vicariously liable. Resorts, hotels, and cruise lines attract customers by advertising a diverse offering of outdoor recreational excursions. These advertisements highlight the intense competition among vacation providers. Such resorts often direct their guests toward activities hosted by local—and purportedly independent—sources, but the resorts profit, either directly or indirectly, by having these activities readily available to their guests. There almost always is a contract for indemnity between the parties, and while vacation providers are happy to advertise the availability of various outdoor activities at their resort, they remain steadfast in trying to avoid liability.

When seeking relief for your client, investigate beyond the accident and look into the defendant’s business model and practices. You should file suit against all entities, including the the resort, cruise line, or other similar entity that maintains a relationship with the tour operator. Legal doctrines such as vicarious liability, apparent agency, actual agency, and joint venture will help you hold less-obvious parties responsible. But avoid conclusory allegations of agency or joint venture—without factual support, those counts will be summarily dismissed.

A successful claim will state the most detailed factual basis possible, demonstrating why it was reasonable for your client to believe that a tour operator was more than just an independent contractor. The vacation provider’s website often helps to show the existence of a partnership between the provider and the operator. Carnival Cruise Lines, for example, boasts that it chooses the best tour operators at each port of call and takes care of all the details. Celebrity Cruises invites the public to “discover the heart of the destinations with our knowledgeable and experienced guides. . . . excursions are planned by insured partners who adhere to the highest safety standards in the industry.”

These representations suggest to an ordinary observer that some kind of partnership exists, but vacation providers almost always rely on self-serving language in their tickets or other contracts—declaring that tour operators are independent contractors and not agents or partners—to disclaim liability under theories of vicarious liability. Fortunately, some courts do not assent to these legal masquerades, instead allowing the facts to guide their analysis. One court even held that such language in a cruise line ticket is invalid because it amounts to a limitation of liability forbidden under § 30509.

Apparent agency- The doctrine of apparent agency may be available even when theories of respondeat superior and direct negligence are not. This doctrine allows a plaintiff to sue a principal for the misconduct of an independent contractor who appeared to be the principal’s agent. Although jurisdictions vary slightly, a properly pleaded apparent agency claim will state that the principal made a manifestation leading your client to reasonably believe that an agent had authority to act for the principal’s benefit, and that your client reasonably relied on that belief to his or her detriment. The exercise of control is the key element.

When trying to hold a cruise line vicariously liable for a tour operator’s negligence, focus on the cruise line’s manifestation to your client. For example, a plaintiff injured during an excursion pleaded a valid claim of apparent agency when he alleged that the cruise line had arranged the shore excursion, marketed it with the cruise line’s logo, sold tickets onboard, and recommended that the plaintiff avoid tours not sold through the cruise line.

Joint venture- Another theory worth pursuing is that the vacation provider and tour operator were involved in a joint venture. A joint venture is an undertaking in which two or more parties together carry out a single business enterprise for profit. To argue that a joint venture exists, a plaintiff generally must show that the parties intended to create a joint venture, had a joint proprietary interest in the joint venture’s subject matter, and had a right to share the profits. If using this theory, avoid bare-bones allegations and use as detailed facts as possible.

Before you set out to prove any of these elements, recognize that resorts’ and cruise lines’ implicit purpose is to provide entertainment—to sell an experience. When your client chose to travel on a cruise ship rather than fly to a specific destination, surely the diversions offered aboard the ship, as well as onshore excursions. were persuading factors. As cruise lines readily admit, they fervidly work with locals at ports of call to create vacation packages for passengers. The cruise industry profits from tour operators because these excursions attract more passengers, and tour operators profit from the massive influx of tourists that each cruise ship delivers.

Given the challenges of proving intent—especially in light of defendants’ self-serving testimony—some courts sensibly avoid rigidly applying the first element, instead inferring intent from the surrounding circumstances. In these jurisdictions, being unable to allege sufficient facts proving intent is not fatal to your case, as long as the pleading fulfills the remaining elements. Even so, to survive a motion for summary judgment, you must have proof of each and every element, so you should develop as many facts as possible.

For example, in one case, the plaintiff showed an intent to create a joint venture where the cruise line made all the arrangements for her to participate in an excursion. Likewise, she showed that there was a joint proprietary interest when she alleged that the cruise line decided the amount to charge for an excursion, had sole discretion to refund passengers, shared a portion of the ticket price with tour operators, and retained authority to inspect and supervise all aspects of the excursion.

When a client is injured during an activity booked through a vacation provider, it is crucial that you approach the case with a wide lens and an ambitious strategy. These cases present unique legal barriers, designed to frustrate plaintiffs’ attempts to hold providers accountable. To circumvent these obstacles, you must use all available legal avenues. Study the defendants’ past tactics and establish a detailed factual record showing the intricacies of their operations, because many judges are amenable to the idea that a business relationship’s substance should outweigh its form. Success in these cases is never easy or guaranteed, and you can achieve it only through creative and zealous representation that enables your client’s case to reach a jury.

Ira H. Leesfield is a Life Member of the American Association for Justice and managing partner of Leesfield & Partners, a Miami, FL personal injury law firm. He can be reached at

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