Cruise Ship Lawyers Blog

Published on: January 27, 2014

Crime remains greatest concern for Cruise Ship Industry

Since 2010 and the passage of the Cruise Vessel Security and Safety Act, the cruise industry has a duty to report 8 crimes to the Federal Bureau of Investigation. They include: Homicide, suspicious death, missing U.S. National, kidnapping, assault with serious bodily injury, firing or tampering with the vessel, theft of money or property in excess of $10,000, and sexual crimes. Once the crimes are reported, the Coast Guard publishes the statistics on its website after the investigations are closed.

On December 20, 2013, the U.S. Government Accountability Office published its review of the first 3 years of compliance by the cruise ship industry of the new regulations imposed by the CVSSA. Senator Jay Rockefeller, chairman of the Senate Committee on Commerce, Science, and Transportation gave a sombering overview: “I’ll give the cruise ships some credit, because of the first bill we passed they raised the level of their railings . . . They’ve done a pretty good job on that, but when it comes to crime, no they have not.”

In its report, with respect to CVSSA crime-reporting requirements, the GAO noted that the FBI and the USCG have implemented these provisions as required. The crimes that occur on cruise ships and that fall within one of the 8 crimes listed above have been published when they are no longer under investigation. However, the GAO noted instrinseque limitations on how the statistics would provide any measure of usefuleness to prospective cruise passengers. Specifically, the GAO raised three specific areas of concern:

Published on: December 17, 2013

Carnival Cruise welcomed passengers knowing a fire could occurr aboard the Triumph

By Leesfield & Partners

Last February, the Carnival Triumph set sail from Texas. Days later, in the middle of a 7-day Mexico cruise, a fire broke out in the engine room and caused the ship to be towed back to the United States. According to CNN AC360, which aired the video below last night, Carnival knew that only 4 out of 6 generators were operational at the time the cruise started, and knew of a generator fire hazard across its fleet of ships.

The result was a complete fiasco. To read our previous entry on the situation at the time, click here: Fire on Carnival Cruise Ship for the second time – Cruise Passengers stranded in the middle of the ocean

Published on: October 15, 2013

“It is reasonable to put a lifeguard around the pools of Cruise Ships” tells Maritime Lawyer Carol Finklehoffe to CBS This Morning

By Leesfield & Partners

On CBS This Morning, Leesfield & Partners Maritime Law Attorney Carol Finklehoffe said that if Cruise Lines have deck attendants selling drinks and employees watching over the water slides, it is reasonable to have lifeguards around the pools as well:

This latest tragedy has placed Carnival Cruise Lines back in the spotlight. The loss of Qwentyn Hunter in one of the Carnival Victory’s pools prompts many to question whether conspicuous signage that there are “no lifeguards on duty” is realistically enough to fulfill the cruise line’s duty of care to provide a safe and proper place to bathe or swim.

Published on: October 14, 2013

Child drowns in swimming pool of Carnival Cruise Ship Victory

By Leesfield & Partners

Over the weekend, a 6-year-old child, who was on a 4-day cruise with his family, drowned in the swimming pool of the Carnival Cruise ship. The young child was playing with his 10-year-old brother when the incident happened at approximately 4:45 pm while the pool was open to passengers.

The Victory returned to Miami on Monday morning, and the pool was closed off to passengers with police crime scene tape. Very limited information has been made available to members of the public other than Miami-Dade Police, which is investigating the matter, has released the name of the child, Qwentyn Hunter.

According to witnesses, a person yelled over a microphone to rescue a child from the pool who was seen submerged underwater. As soon as he was taken out of the pool, chest compressions and CPR was performed, but unfortunately the boy never regained consciousness.

Published on: May 24, 2013

CLIA’s newly adopted Cruise Passengers Bill of Rights is nothing more than window cleaning

By Leesfield & Partners

This week, CLIA (the Cruise Lines International Association) announced the adoption by its Board of Directors of a “Cruise Industry Passenger Bill of Rights.” The Bill of Rights was declared as a commitment by the cruise industry to the safety, comfort and care of cruise passengers:

Cruise Industry Passenger Bill of Rights

1. The right to disembark a docked ship if essential provisions such as food, water, restroom facilities and access to medical care cannot adequately be provided onboard, subject only to the Master’s concern for passenger safety and security and customs and immigration requirements of the port.

Published on: May 21, 2013

Disney crewmember evades justice after sexually molesting 11-year-old child on cruise ship

By Leesfield & Partners

According to the following report filed by Orlando local station WKMG-Channel 6 last night, Disney Cruise Line knowingly delayed to report a sexual molestation crime to local police last summer. Rather than possibly be sitting in jail awaiting trial right now, the crewmember was allowed to fly back to his home country of India with a clean criminal record. Below is the chilling story reported by WKMG reporter Tony Pipitone.

This report would be only chilling if it was not customary for crimes in general and sexual crimes in particular to be unreported or widely under-reported. Since the passage in 2010 of a mandatory reporting law of crimes occurring on cruise ships, the number of crimes has inexplicably decreased. One could leap to the conclusion that cruise ships are becoming safer and safer with time, but that would be the wrong assumption. In reality, when a crime occurs on a cruise ship, the cruise line has sole discretion to categorize an incident as criminal in nature. No one doubts that crimes aboard cruise ships is not the best publicity. Especially sexual molestations on minor children aboard a Disney cruise! So the cruise line must find a way to minimize and lessen the number of crimes it reports to the competent authorities. So a cruise line will categorize a crime as a non-criminal event and bypass the reporting laws.

The other way cruise lines have hidden the true frequency of crimes on their ship is by threatening victims. We have reported on several occasions that alcohol consumption aboard cruise ships is on the rise. Invariably, more alcohol being consumed translates in more fights and physical assaults. When the victim of an assault comes forward, the security officers will offer the victim to report the incident to the local authorities and press charges against the assailant at the next port. But the caveat is that, in order to do so, the victim must disembark the ship (sometimes with their entire party) and return home without further assistance from the cruise line. Faced with additional aggravations and a very deterring option, most victims choose to remain on the ship, and the crime goes unreported.

Published on: May 10, 2013

Injured on a cruise ship? You need a cruise ship injury lawyer!

By Leesfield & Partners

When a passenger sustains an injury while on a cruise ship or while on a shore excursion purchased through the cruise line, a maritime law attorney must be contacted immediately so as to maximize the recovery of a potential personal injury claim or lawsuit, and more importantly to not jeopardize the investigation and fact-gathering process that must be done as early as possible and is absolutely critical in litigating against a cruise line.

Most passengers feel safe at sea and are confident that, whichever activity they chose to purchase, the cruise line has done its homework and would not risk the safety and livelihood of its passengers. That misconception has led to countless incidents. Worse, it has led passengers to trusting the cruise line in rectifying their mistakes, or acts of negligence.

Contact a cruise ship injury attorney as soon as you board off the ship
Most, if not all, cruise lines have important procedural conditions that all passengers must know prior to embarking on a cruise. One of these procedural conditions is the time frame within which an injured person must act in order to file a claim against the cruise line. Cruise lines have uniformly imposed a one-year statute of limitations on any and all personal injury claims against them. If a lawsuit is not filed within one year of the incident which caused a person’s injury, that passenger’s claim will be barred forever. Not only that, Cruise Lines have also uniformly and arbitrarily imposed a six-month notification deadline.

The clock on your potential personal injury claim starts ticking the day the incident happens, and if you wait too long, your case, which could have been worthy of representation months prior, could be turned down simply because it is too late to act. You must protect yourself and do your due diligence by contacting a reputable maritime law attorney as soon as possible after you return home from the cruise.

Do not trust the Cruise Line’s claims management process
Many passengers will elect to resolve their injury claim on their own. They will contact the claims management department several weeks after the incident and attempt to obtain a recovery without any professional help. That is the second biggest mistake you can make.

Like any insurance company, the claims management department’s objective is to avoid compensating injured passengers. To achieve their mean, several tactics are employed in almost every single claim:

First, the person assigned to your case will ask to obtain a statement from you about the incident. They will only ask questions that may put the blame on the injured person and not ask or inquire about any facts that may or may not show the cruise line’s negligence.

Second, they will stall the claim’s process. By now, the incident occurred several weeks, if not a couple of months ago. They will ask that you provide a copy of all of your medical records, and medical bills, so the claims department can “evaluate” your damages. Some passengers are quick to obtain medical records, but most are not knowledgeable enough and several months will go by before the claims person will be in possession of your medical records and bills.

The next step is full denial. At that point, the cruise line has all of your records, it has an idea of the damages you have sustained in the incident, and it also knows how the incident happened. They will invariably tell you that the statement you have given to the ship’s doctor or the ship’s security staff is inconsistent with the statement you gave over the phone. Or they will tell you that the damages you are seeking are unrelated to the injury you claim you sustained in the incident. Or they will dispute the charges you claim you have incurred, or stress the fact that your health insurance paid for your bills and therefore your medical bills are irrelevant. Or they will insist on telling you that they need more time to make sure their investigation is concluded before they can either deny the claim, or make your an offer.
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Published on: April 16, 2013

Navigating the Obstacles Created by Cruise Lines in Shore Excursion Tragedies

By Leesfield & Partners

Article written by Robert D. Peltz and Carol L. Finklehoffe of Leesfield & Partners Published in the Massachusetts Academy of Trial Attorneys Journal.

The allure of exotic foreign ports and exciting new excursions form the centerpiece of the advertising campaigns of cruise lines, whether in the broadcast, print or electronic media:

• Parasailing in St. Thomas • Zip lining in Costa Rica • Snorkeling in the lagoons of Bermuda • Jungle trekking by ATV in Cozumel • Alpine hiking on Alaskan glaciers • Driving the scenic mountains of Tortola • Learning the secrets of the cooks of Caribbean by visiting local villages in Dominica • Visiting the Mayan ruins at Tulum

Over the past decade, the number of passengers cruising with North America’s largest cruise lines has literally exploded. According to industry figures, the number of passengers has dramatically increased from 9.5 million in 2003 to over 16 million passengers forecasted to cruise in 2012. As the industry itself is quick to admit, at least to its shareholders and tour excursion partners, the continued development of new and existing excursions has played a major role in this growth.

Nevertheless, at the first sign of an excursion gone awry, the cruise lines have been quick to try and disassociate themselves from responsibility for their own creations. In an effort to insulate themselves from liability, the cruise lines have utilized a system of disclaimers, which attempt to hide the true character of their relationships with their tour operating partners. These disclaimers are typically buried in the fine print in the passenger’s ticket of passage and in self-serving statements inserted into the cruise lines’ contract’s with their tour operators.

There is typically a wide divergence, however, between these self-serving statements and the facts on the ground when it comes to describing the cruise lines actual relationship with its excursion partners. Overcoming these inaccurate self-serving and inaccurate descriptions contained in the carrier’s written and electronic materials therefore typically becomes the first order of business.

Click here to read more about out firm’s cruise ship litigation practice

Contrary to these disclaimers, the most accurate description of the relationship between the carrier and its tour operating partners is best characterized by the joint venture. Nevertheless, because of the degree of control maintained by the carrier, various other agency relationships are equally as applicable in most cases. This article will discuss the nature of these various relationships, strategies for holding both the carrier and tour operator responsible for their conduct and the discovery which will be helpful in the process.

Holding the Tour Operator Responsible

Although most of the attention in excursion cases is typically focused on holding the cruise line responsible for its negligence, it is important not to overlook the case against the tour operator. Sometimes, one gets lucky and the tour operator is located in the U.S. Virgin Islands, Puerto Rico or some other domestic location. Most of the time, however, that is not the case. Nevertheless, that is not reason for despair.
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Published on: March 15, 2013

Third stranded Carnival Cruise Ship prompts U.S. Senator’s open letter to Carnival’s CEO Micky Arison

By Leesfield & Partners

The Carnival Dream is the third ship in less than 2 years that has encountered serious propulsion, and engine issues, severe enough to prompt Carnival to seek rescue from the Coast Guards (Carnival Splendor & Carnival Triumph). The Carnival Dream is the latest incident where thousands of passengers were stranded in St. Marteen. Thankfully, Carnival did not make the decision to sail away despite mechanical issues, rather the Captain of the Carnival Dream opted to fly out all passengers back to the United States.

This latest event has prompted Senator John Rockefeller IV, Chairman of the U.S. Senate Committee on Commerce, Science & Transportation, to write a letter to Micky Arison, Chairman and CEO of Carnival Corp., and Carnival PLC. The letter can be downloaded here and is reproduced below:

Published on: February 26, 2013

Media storm necessary in shedding light on glaring shortcomings of Cruise safety?

By Leesfield & Partners

In the last 3 years, the cruise line industry has been dealt blows that would have knocked out any other business. Starting in 2010 with the fire aboard the Carnival Splendor, followed over a year ago with the deadly incident of the Costa Concordia. This month, another fire broke out aboard the Carnival Triumph, causing over 3,000 people to be stranded at sea for several days, forced to live in unsanitary conditions reminiscent of a third-world country slum.

Yet, Carnival Cruise Lines, and the rest of the cruise industry continues to strive and attract more passengers than ever. Translation: the cruise industry is bringing record revenues and earnings despite tragedies blames on cruise employees (Concordia) and business decisions made by some of the richest executives who working in the leisure business.

In a recent op-ed piece published in The Globe, the writer discusses the role of the media in manufacturing horror stories, mainly stemming from the Carnival Triumph fire, while disputing that there even was an incident worth reporting about. Kyle writes: “The Carnival Triumph cruise was supposed to last four days, and go to Cozumel, Mexico. That was before the engine fire, which crippled the ship and knocked out its propeller system, as well as sewage and air conditioning, according to the New York Times. The worst part of the incident was the sewage that leaked and soaked the carpets throughout the ship. Other than that, the patrons of the ship were simply inconvenienced.” The author makes several comparisons between the Costa Concordia and the Carnival Triumph calling one a tragedy and the other a mere inconvenience. Kyle concludes: “I think that some of the passengers of the ship need to suck it up; it’s not like it was the Titanic.”